Privacy Policy

Last updated: April 2026.

Printies ("we", "us") is operated as a sole trader business in Sydney, Australia (ABN 60 878 651 834). This Privacy Policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Principles (APPs) of the Privacy Act 1988 (Cth).

What we collect

  • Order information: name, email, shipping address, billing address, phone (optional), order contents
  • Payment information: processed by Shopify Payments / Stripe — we don't store your full card details
  • Account information if you create an account: email, password (hashed), order history
  • Browsing data: pages viewed, products clicked, cart contents — via cookies and analytics tools
  • Marketing preferences: if you opt in to our newsletter, your email and engagement metrics

How we use it

  • To process and ship your orders
  • To respond to your enquiries
  • To send order updates and shipping notifications
  • To send marketing emails (only if you opt in)
  • To improve our website, products, and service
  • To meet legal and tax obligations (e.g. GST records)

Who we share it with

We share data only with service providers necessary to run the business:

  • Shopify: our e-commerce platform
  • Australia Post: for shipping and tracking
  • Klaviyo / email provider: for marketing emails (if opted in)
  • Stripe / Shopify Payments: for payment processing
  • Google Analytics, Meta Pixel: for website analytics

We never sell your personal data to third parties.

Cookies

We use cookies for cart functionality, analytics, and marketing. You can disable cookies in your browser settings — some site features may not work as a result.

Your rights

You can request a copy of your personal data, ask us to correct it, or ask us to delete it (subject to legal record-keeping obligations). Email hello@printies.au with your request.

Data security

All data is transmitted over HTTPS. Payment data is encrypted by our payment processor. We retain order data for 7 years for tax compliance.

Complaints

If you believe we've breached the Australian Privacy Principles, contact us first at hello@printies.au. If unresolved, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent version.