Returns & Refunds

The short version

Because every Printie is printed to order, we don't accept returns for change of mind. But if your Printie arrives faulty, damaged, or doesn't match your order — we'll replace it or refund you in full. No drama.

Faulty or damaged

If your order arrives with any defects, breakage, or doesn't match what you ordered, email hello@printies.au within 14 days of receiving it with:

• Your order number
• A photo of the issue

We'll respond within 2 business days with a replacement or refund — your choice.

Wrong item shipped

Same process. Email us, we'll send the right one and cover return shipping if needed.

Change of mind

Because Printies are made to order, we can't accept returns for change of mind. Please double-check your order before checking out — character, colour, address.

Cancellations

You can cancel a full refund if your order hasn't entered production yet. Once your Printies are on the printer, we can't cancel — but you're welcome to gift them on if you change your mind.

Gift cards

Gift cards are non-refundable but never expire.

Your consumer rights

Nothing in this policy excludes your rights under the Australian Consumer Law. If a product has a major problem, you're entitled to a refund or replacement.